Outlook 2016 Could Not Synchronize Record -19703

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Outlook 2016 could not synchronize record -19703 -

This time I could easily check the logs so I did, but unfortunately, they did not report any issues. I, of course, ensured I was running the latest version of Office and then did what Microsoft typically recommends — manually uninstall and manually reinstall Office for Mac 2016.

Users can share calendars, notes, send/ receive emails on Outlook for Mac the same as MS Outlook. To update the files in OST and PST outlook perform synchronization but some users complain of Outlook for Mac error ‘Microsoft Sync Services has encountered a problem and needs to close’.We are sorry for the inconvenience’. To fix this error it is advised to clear the Outlook Mac cache.

Automatic Solution

The main causes of Outlook Mac sync problem with Mac are

    • Synchronizations preferences settings are not properly configured
    • Outlook for Mac sync cache has not been cleared

These could be the two reasons causing the error, solving these problems will fix the Outlook for Mac Sync Error

Methods to Solve ‘Outlook for Mac Sync’ Issue

Follow the steps mentioned below to solve Outlook 2016 Mac Sync problem

Disable Sync Services Preferences

    • Start Outlook in your system (if it opens)
    • Click on Preferences in the Outlook menu
    • Under the Other options select Sync Services
    • Uncheck all the boxes and close Outlook
    • Restart Outlook and check the error is solved or not

This will disable the sync services, if the error is resolved it means the sync preferences are corrupted and needs to be reset. To reset Outlook for Mac sync problems check the steps mentioned below: Abigail johnson abby.

Force Quit Outlook

    • Click on the Apple menu
    • A dialog box with all the active/ running applications will appear
    • Select all the applications except Finder
    • Now click on the ‘Force Quit’ button
  • Before quitting any application, back up all items, Outlook identities for later use

Take Backup of Outlook Identities

    • Click on Go menu and then Home
    • Select Documents and open Microsoft User Data
    • Press the control key, and then click Office 2011 identities
    • Select Copy ‘Office 2011 Identities’ and close all windows
    • Go to desktop, press the control key and then click on Paste

How to Reset Microsoft Sync Services in Outlook for Mac

Outlook 2016 Could Not Synchronize Record -19703 -

    • Click on Go menu and hold the OPTION Key to Open Library
    • Go to Preferences and delete com.microsoft.Outlook.SyncServicesPreferences.plist, com.microsoft.Outlook.SyncServices.plist, OfficeSync Prefs
    • Go to Application Support, then Microsoft and Office 2011
    • Move OfficeSync Prefs to the trash folder
    • Now restart the system and open Outlook
    • Go to Preferences>> Other and select Sync Services
    • Now check all the items to sync
    • Close Outlook and Open again

Clear Outlook for Mac Sync Services Cache

Outlook 2016 Could Not Synchronize Record -19703 Windows 10

    • First Disable Sync services and close all applications
    • On the Go, enu click on Applications>> Utilities and then open Activity Monitor
    • Type Syncto in the er box
    • Quit all the processes found in the
    • When the task gets completes close Activity Monitor
    • Go to Home and then click /Library/Application Support/,
    • Open SyncServices and move all the files to the h
  • Restart all applications and turn on sync services

This will remove the Outlook for Mac Sync Error. You can try any of the above methods as per the system and error encountered. But always back up files before starting any process. These manual steps will remove the Microsoft Sync problem in Outlook for Mac.

Also Read:How To Remove Outlook for Mac 150 Error